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Ability to add links to external sites in secondary actions

It would be great if rather than just being able to have secondary actions leading to Applaud cloud pages we could also add links to external sites as secondary actions so we don't have to channel people to a knowledge article as the primary actio...
Mark Eager-Wright 20 days ago in Content management 0 Future consideration

Animation/video in call to action block

We thought that it would be great if it was possible to add animations/videos/gifs as call to action block visual - it seems like an easy idea to make pages we create more interesting and engaging for the end user.
Magda Futyma-Dzurko 27 days ago in Other 0 Future consideration

Ability to provide a direct URL to access Gen AI Bot

Whilst we appreciate the new functionality to add a direct link to chat within a call to action block, it would be great if we were able to provide a URL that would open the bot that can then be used in communications etc or provided to users call...
Mark Eager-Wright 2 months ago in AI Assistant (product) 1 Duplicate

Change of bot feedback window appearance

As we noticed very high % of queries being inserted into bot feedback window (i.e. feedback like "hello", "benefits", "maternity leave", etc.), it would be great to modify it a bit and make it, for example, a pop-up / modal window as right now it ...
Magda Futyma-Dzurko 4 months ago in Chatbot 0 Future consideration

Ability to see identity of user leaving feedback

It would be really helpful if like the bot feedback we could see who the user is that has left the feedback we receive for experience insights and content feedback.
Mark Eager-Wright 4 months ago in Other 0 Future consideration

Custom glossary for translation

Support for a custom glossary feature. This allows you to specify preferred translations for particular terms, which helps maintain consistency and accuracy. For example, you can ensure that the word “Save” is always translated as “Guardar” instea...
Steve Jackson 11 months ago in Scalability 0 Future consideration

Applaud On-prem: Forgot Password needs improvement

The current Applaud password reset relies on the old UMX functionality, leading to user confusion and increased support requests. Oracle has improved the password reset process in newer versions (starting from at least v12), significantly reducing...
Rahul Sadhananthan 6 months ago in Applaud on-prem 0 Planned

Status Indicator for article Indexing

Having a status indicator to show which articles/content are indexed or not would be a helpful visual cue to help users understand which content is ready to be searched and queried upon in the platform's offering or the global search.
Rahul Sadhananthan 3 months ago in AI Assistant (product) 0 Future consideration

ROI analytics

Analytics that quantify the actual before/after improvement and return on investment with Applaud.
Duncan Casemore over 2 years ago in Usage and analytics 0 Will not implement

Add some sort of integration for countries national holidays

There's a lot of technical config involved in adding a country's national holiday to the platform. There maybe should be some sort of integration with a country's national calendar, for example, the UK has https://github.com/alphagov/calendars/blo...
Guest almost 2 years ago in Integration 0 Will not implement