Chatbot

I want the option to rate a chat as thumbs up or down so that I can give feedback based on my experience and the service can be improved.

The ability for AI assistants/chatbots to respond using markdown - i.e. rich text with formatting such as headings, bold, italic, bulleted lists and hyperlinks

The ability for images and videos to be returned in chat conversation responses

I would like to be able to create clickable URLs within chatbot conversations so that users can be redirected either to a page in Applaud or an external page. Currently the experience is not great as you have to copy and paste the URL in to a brow...

Having the ability to control the delay between message actions would make it easier for users to read through chat responses in circumstances where several replies come in quick succession.

As a experience designer I want my bot to be able to hand-off to live chat so that humans can help when bots can't. This is most likely a 3rd party live chat service with integrated service management.

Ability to disable individual quick replies in chatbots and change the order of them, so that I can have flexibility to change whole sections of my bot depending on current business needs.

I want to have the option to send file attachments in response to chat replies, so the file can be processed in subsequent actions

I want to clone a chat so that I can easily copy an existing bot as a starting point.

I want to define the order of my bots so that I have more control over which bot pops up when multiple bots that meet targetting criteria