All ideas

It would be really useful to be able to get a holistic picture of how many searches have been undertaken in the platform, how many times each piece of knowledge content has been viewed and be able to download a report

I think given the expanded use of the AI Assistant, especially in to agentic transactions, it would be great to get a more exciting and dynamic UI for users and build in a bit more such as emoji's and a more personal feel than a blank screen with ...

Raised following SR#100858 Please see this SR for details on this specific ask

It would be great if rather than just being able to have secondary actions leading to Applaud cloud pages we could also add links to external sites as secondary actions so we don't have to channel people to a knowledge article as the primary actio...

We thought that it would be great if it was possible to add animations/videos/gifs as call to action block visual - it seems like an easy idea to make pages we create more interesting and engaging for the end user.

Support for a custom glossary feature. This allows you to specify preferred translations for particular terms, which helps maintain consistency and accuracy. For example, you can ensure that the word “Save” is always translated as “Guardar” instea...

Customers should have the ability to manage documents they upload (make changes, upload, delete et al). At this moment, a customer can provide Applaud the documents which get stored in an Applaud owned/managed repository. Those documents can not b...

Ability to show a home button on the top right of the application (alongside the tasks icon) so that user can navigate to the home page.

As we noticed very high % of queries being inserted into bot feedback window (i.e. feedback like "hello", "benefits", "maternity leave", etc.), it would be great to modify it a bit and make it, for example, a pop-up / modal window as right now it ...

It would be really helpful if like the bot feedback we could see who the user is that has left the feedback we receive for experience insights and content feedback.