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Ability to add links to external sites in secondary actions

It would be great if rather than just being able to have secondary actions leading to Applaud cloud pages we could also add links to external sites as secondary actions so we don't have to channel people to a knowledge article as the primary actio...
Mark Eager-Wright 20 days ago in Content management 0 Future consideration

Animation/video in call to action block

We thought that it would be great if it was possible to add animations/videos/gifs as call to action block visual - it seems like an easy idea to make pages we create more interesting and engaging for the end user.
Magda Futyma-Dzurko 27 days ago in Other 0 Future consideration

Change of bot feedback window appearance

As we noticed very high % of queries being inserted into bot feedback window (i.e. feedback like "hello", "benefits", "maternity leave", etc.), it would be great to modify it a bit and make it, for example, a pop-up / modal window as right now it ...
Magda Futyma-Dzurko 4 months ago in Chatbot 0 Future consideration

Ability to see identity of user leaving feedback

It would be really helpful if like the bot feedback we could see who the user is that has left the feedback we receive for experience insights and content feedback.
Mark Eager-Wright 4 months ago in Other 0 Future consideration

Custom glossary for translation

Support for a custom glossary feature. This allows you to specify preferred translations for particular terms, which helps maintain consistency and accuracy. For example, you can ensure that the word “Save” is always translated as “Guardar” instea...
Steve Jackson 11 months ago in Scalability 0 Future consideration

Status Indicator for article Indexing

Having a status indicator to show which articles/content are indexed or not would be a helpful visual cue to help users understand which content is ready to be searched and queried upon in the platform's offering or the global search.
Rahul Sadhananthan 3 months ago in AI Assistant (product) 0 Future consideration

Back button required in Mobile App

We have had several complaints that there is no back button in the mobile app resulting in people being stuck in apps when they click a link from People+Connect and causing frustration. We need the ability to go back to Applaud when going from it ...
Mark Eager-Wright 4 months ago in Mobile-first 0 Future consideration

Ability to pass UserID to Google Analytics

Hi currently you are passing ClientID to GA but this means that users are being counted duplicate times if they use a different browser etc. According to Google, using UserID would stop this problem so can we get the ability to do this in Applaud ...
Mark Eager-Wright 4 months ago in Usage and analytics 0 Future consideration

Applaud Admin notifications need to be send to particular Client Email Address

Currently we are receiving the License expiry or Exceeded available licenses notifications to the users with Applaud Administrator responsibility. We have a requirement that, we need this notifications to be sent to expresshrsupport@deloitte.com e...
Guest over 1 year ago in Applaud on-prem 1 Future consideration

Customer Repository for Documents so Customers can manage docs / links to docs

Customers should have the ability to manage documents they upload (make changes, upload, delete et al). At this moment, a customer can provide Applaud the documents which get stored in an Applaud owned/managed repository. Those documents can not b...
Guest about 2 years ago in Content management 0 Future consideration