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Ability to provide a direct URL to access Gen AI Bot

Whilst we appreciate the new functionality to add a direct link to chat within a call to action block, it would be great if we were able to provide a URL that would open the bot that can then be used in communications etc or provided to users call...
Mark Eager-Wright 25 days ago in AI Assistant (product) 1 Duplicate

Change of bot feedback window appearance

As we noticed very high % of queries being inserted into bot feedback window (i.e. feedback like "hello", "benefits", "maternity leave", etc.), it would be great to modify it a bit and make it, for example, a pop-up / modal window as right now it ...
Magda Futyma-Dzurko 2 months ago in Chatbot 0 Future consideration

Ability to see identity of user leaving feedback

It would be really helpful if like the bot feedback we could see who the user is that has left the feedback we receive for experience insights and content feedback.
Mark Eager-Wright 2 months ago in Other 0 Future consideration

Status Indicator for article Indexing

Having a status indicator to show which articles/content are indexed or not would be a helpful visual cue to help users understand which content is ready to be searched and queried upon in the platform's offering or the global search.
Rahul Sadhananthan about 2 months ago in AI Assistant (product) 0 Future consideration

Back button required in Mobile App

We have had several complaints that there is no back button in the mobile app resulting in people being stuck in apps when they click a link from People+Connect and causing frustration. We need the ability to go back to Applaud when going from it ...
Mark Eager-Wright 2 months ago in Mobile-first 0 Future consideration

Applaud On-prem: Forgot Password needs improvement

The current Applaud password reset relies on the old UMX functionality, leading to user confusion and increased support requests. Oracle has improved the password reset process in newer versions (starting from at least v12), significantly reducing...
Rahul Sadhananthan 5 months ago in Applaud on-prem 0 Planned

Custom glossary for translation

Support for a custom glossary feature. This allows you to specify preferred translations for particular terms, which helps maintain consistency and accuracy. For example, you can ensure that the word “Save” is always translated as “Guardar” instea...
Steve Jackson 9 months ago in Scalability 0 Future consideration

Ability to pass UserID to Google Analytics

Hi currently you are passing ClientID to GA but this means that users are being counted duplicate times if they use a different browser etc. According to Google, using UserID would stop this problem so can we get the ability to do this in Applaud ...
Mark Eager-Wright 2 months ago in Usage and analytics 0 Future consideration

Ability to use date function in workflow set property while trying to use Date to string function.

In workflow While trying to convert date to String(using set property functions) I am unable to extract date value from the given date(27/01/2025) but I am able to retrieve the Seconds, Minutes, Hours, Day of the month, Day of the week, Week Numbe...
Guest 3 months ago in Workflow 0 Already exists

Provide the ability to have pop-ups on home screen

We would use this to to highlight new features in the platform and grab attention when needed
Mark Eager-Wright 3 months ago in Content management 1 Future consideration