AI Assistant (product)

I think given the expanded use of the AI Assistant, especially in to agentic transactions, it would be great to get a more exciting and dynamic UI for users and build in a bit more such as emoji's and a more personal feel than a blank screen with ...

There are two use cases where I think (for our purposes at least) it would be very helpful to have additional/amended roles. There are several people in our organisation that need to view the experience insights information to manage their service...

Whilst we appreciate the new functionality to add a direct link to chat within a call to action block, it would be great if we were able to provide a URL that would open the bot that can then be used in communications etc or provided to users call...

As we noticed very high % of queries being inserted into bot feedback window (i.e. feedback like "hello", "benefits", "maternity leave", etc.), it would be great to modify it a bit and make it, for example, a pop-up / modal window as right now it ...

I want the option to rate a chat as thumbs up or down so that I can give feedback based on my experience and the service can be improved.

Having a status indicator to show which articles/content are indexed or not would be a helpful visual cue to help users understand which content is ready to be searched and queried upon in the platform's offering or the global search.

hi it would be great if we could add functionality that means users could request a reference letter and the AI could create one and then send to manager for approval and once approved allow the employee concerned to download it. I’m thinking refe...

As part of our data privacy discussions we would like to ask for the ability to purge chat conversation data either when a user clears their history or at a specific increment or on specific dates that we can configure.