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Ideas Portal
Status Future consideration
Categories Workflow
Created by Duncan Casemore
Created on Jan 6, 2023

Experience orchestration

Our workflow system is more of an automation rule engine. Many people think it's a business process orchestration tool because of its name "workflow". It's not. Some kind of business process orchestration might be helpful.

For example:

  • An easy way to see what notifications or tasks are going to be created as part of a journey at any one point

  • Filter by country, job role or whatever.

  • Validate you're sending the right cadence of communication/tasks to a user. Will they get bombarded? Hear too much, too little? Be overwhelmed with an influx of 30 tasks?

  • See clear linkage of tasks that have inter-workflow dependencies.

  • Attach files