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Chatbot

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Rate a chat

I want the option to rate a chat as thumbs up or down so that I can give feedback based on my experience and the service can be improved.
Vasudha Siddhabhaktuni over 1 year ago in Chatbot 0 Future consideration

Delay option in chatbots

Having the ability to control the delay between message actions would make it easier for users to read through chat responses in circumstances where several replies come in quick succession.
Vasudha Siddhabhaktuni over 1 year ago in Chatbot 0 Future consideration

Hand-off to live chat bot action

As a experience designer I want my bot to be able to hand-off to live chat so that humans can help when bots can't. This is most likely a 3rd party live chat service with integrated service management.
Vasudha Siddhabhaktuni over 1 year ago in Chatbot 0 Future consideration

Reorder and disable quick replies in chatbot

Ability to disable individual quick replies in chatbots and change the order of them, so that I can have flexibility to change whole sections of my bot depending on current business needs.
Steve Jackson over 1 year ago in Chatbot 0 Future consideration

Support file attachments for send message action

I want to have the option to send file attachments in response to chat replies, so the file can be processed in subsequent actions
Vasudha Siddhabhaktuni over 1 year ago in Chatbot 0 Future consideration

Clone a bot

I want to clone a chat so that I can easily copy an existing bot as a starting point.
Vasudha Siddhabhaktuni over 1 year ago in Chatbot 0 Future consideration

Bot reorder

I want to define the order of my bots so that I have more control over which bot pops up when multiple bots that meet targetting criteria
Vasudha Siddhabhaktuni over 1 year ago in Chatbot 0 Future consideration

Chat transcript

After my chat session is finished, I want to receive an email record of my chat so that I can refer back to any details at a later point
Vasudha Siddhabhaktuni over 1 year ago in Chatbot 0 Future consideration

Ability to add 3rd-party script to head

Ability to add a <script> tag to the head so that I can display certain 3rd-party content within Applaud
Vasudha Siddhabhaktuni over 1 year ago in Chatbot 0 Future consideration

Delete model instance chat action

The ability for chatbots to delete model instances from within a chat flow
Vasudha Siddhabhaktuni over 1 year ago in Chatbot 0 Future consideration