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Chatbot

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Chat transcript

After my chat session is finished, I want to receive an email record of my chat so that I can refer back to any details at a later point
Vasudha Siddhabhaktuni over 1 year ago in Chatbot 0 Future consideration

Ability to add 3rd-party script to head

Ability to add a <script> tag to the head so that I can display certain 3rd-party content within Applaud
Vasudha Siddhabhaktuni over 1 year ago in Chatbot 0 Future consideration

Perform a search chat action

As a experience designer I want to allow my chatbot to present possible useful search results so that my user's question can be answered without raising a case.
Vasudha Siddhabhaktuni over 1 year ago in Chatbot 0 Will not implement

Delete model instance chat action

The ability for chatbots to delete model instances from within a chat flow
Vasudha Siddhabhaktuni over 1 year ago in Chatbot 0 Future consideration

Bot preview

I want a preview mode so that I can test a bot before it's activated to verify it works as expected
Vasudha Siddhabhaktuni over 1 year ago in Chatbot 0 Future consideration

Bot listing improvements

Enhancements to the bot listing page to show additional helpful information such as the number of sessions, and user feedback on whether the bot was helpful or not (likes and dislikes counts)
Vasudha Siddhabhaktuni over 1 year ago in Chatbot 0 Future consideration

Redirect to page chat action

The ability for chatbots to offer suggested Applaud pages in responses to users, so that they can click through the most relevant page directly from chat and within the same parent window.
Vasudha Siddhabhaktuni over 1 year ago in Chatbot 0 Future consideration

Hand-off to bot chat action

Ability to hand-off from one bot to another so that I can design each bots with a specific purpose. For example, when a leave booking bot can't help, hand off to a generic 'raise a case' bot
Vasudha Siddhabhaktuni over 1 year ago in Chatbot 0 Future consideration

Alexa skill

I want to access my HR services through my Alexa device so that it's easier for me to get instant answers or help
Duncan Casemore over 1 year ago in Chatbot 0 Future consideration