Search

Search items that are re-ranked using AI to show items relevant specifically to you, most likely using data on clicks and abandonment from the same user or users with a similar demographic

Providing instance answers at the top of the search results when a search returns an item that we have very confidence we know the answer to. This could be an extract from a knowledge article, or perhaps even a document attached to a knowledge art...

As an employee, I want to quickly go back to recent search results so that I don't have to remember and re-enter the same keywords I used last time.