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Change of bot feedback window appearance

As we noticed very high % of queries being inserted into bot feedback window (i.e. feedback like "hello", "benefits", "maternity leave", etc.), it would be great to modify it a bit and make it, for example, a pop-up / modal window as right now it ...
Guest about 9 hours ago in Chatbot 0

Ability to see identity of user leaving feedback

It would be really helpful if like the bot feedback we could see who the user is that has left the feedback we receive for experience insights and content feedback.
Mark Eager-Wright about 10 hours ago in Other 0

Back button required in Mobile App

We have had several complaints that there is no back button in the mobile app resulting in people being stuck in apps when they click a link from People+Connect and causing frustration. We need the ability to go back to Applaud when going from it ...
Mark Eager-Wright 8 days ago in Mobile-first 0 Future consideration

Ability to pass UserID to Google Analytics

Hi currently you are passing ClientID to GA but this means that users are being counted duplicate times if they use a different browser etc. According to Google, using UserID would stop this problem so can we get the ability to do this in Applaud ...
Mark Eager-Wright 10 days ago in Usage and analytics 0 Future consideration

Ability to use date function in workflow set property while trying to use Date to string function.

In workflow While trying to convert date to String(using set property functions) I am unable to extract date value from the given date(27/01/2025) but I am able to retrieve the Seconds, Minutes, Hours, Day of the month, Day of the week, Week Numbe...
Guest 19 days ago in Workflow 0 Future consideration

Provide the ability to have pop-ups on home screen

We would use this to to highlight new features in the platform and grab attention when needed
Mark Eager-Wright 20 days ago in Content management 1 Future consideration

Introduce a Carousel layout for highlights or in addition to highlights

It would be really engaging if we were able to have highlight type content in a carousel format so that it is more flexible than the fixed tiles or to have a separate carousel ability in addition to highlights so you can feature high level messagi...
Mark Eager-Wright 20 days ago in Content management 0 Future consideration

Automation of standard letters and documents

hi it would be great if we could add functionality that means users could request a reference letter and the AI could create one and then send to manager for approval and once approved allow the employee concerned to download it. I’m thinking refe...
Mark Eager-Wright 25 days ago in AI Assistant (product) 0 Future consideration

Ability to move through journey at own pace

To provide the ability for journey participants to move to the next stage of a journey prior to the end of the stage date that has been prescribed. Essentially if you finish the stage before the deadline, you can move on.
Mark Eager-Wright about 1 month ago in Journeys (product) 1 Planned

Applaud On-prem: Forgot Password needs improvement

The current Applaud password reset relies on the old UMX functionality, leading to user confusion and increased support requests. Oracle has improved the password reset process in newer versions (starting from at least v12), significantly reducing...
Rahul Sadhananthan 3 months ago in Applaud on-prem 0 Planned